Why are policies & procedures so important? This document was written for business managers. If any of the language it uses does not seem to apply to your situation, please mentally substitute appropriate language that does apply.

The Idaho State Library created some excellent online mini-courses. Here is one on

Ethics and Public Service

. Right-click on the link to open in a new window. Then, just under the ICfL logo, click on the "Outline" tab and then click section 38: "Importance of Policies and Procedures". After a brief introduction, the screen should look like this:

.

Proceed through the Sections until you have completed Section 43, the Quiz. {This quiz is only for information; it will not be graded as part of this course.] Note that once you have started the player, you can click on the "Notes" tab to see a transcript of the narration.

Massachusetts Public Library Trustee Handbook

Read Chapter 4: Policymaking (search the PDF for p 50-60. They are numbered 42-52.)

http://mblc.state.ma.us/advisory/trustees/2012_handbook.pdf

New York State Library - Helpful Information for Meeting Minimum Public Library Standards

Read “Helpful Information For Meeting Standard #4: Written Policies” [be patient; this document sometimes takes a little while to access.]

http://www.nysl.nysed.gov/libdev/helpful.htm

Developing a Public Library Policy Manual

PNLA Quarterly Volume 74. no. 4 (Summer 2010) [PDF]