Conflict Resolution

Conflict is a part of learning and growing.  When we do not understand something, that creates conflict.  When we disagree with how something was handled, that creates conflict.  When we feel disrespected or ignored, that creates conflict.  All of these things can happen in healthcare, and as a nurse you need to know how to deal with conflict.  If you do nothing, then nothing will change.  If we don't speak up, we are letting our patients down.

Resolving Conflict..pptx Download Resolving Conflict..pptx 

MindTools. Assertiveness article.pdf Download MindTools. Assertiveness article.pdf  

Conflict Resolution Techniques (1).pdf Download Conflict Resolution Techniques (1).pdf

Mind Tools Assertiveness video https://www.youtube.com/watch?v=lrUmTRAlBFg Links to an external site.