Q: What is Zoom?

A: Zoom is like a group video chat, but with a few extra features for teaching classes. You’ll be able to see and hear your instructor, and all the other students in the class. In your classes, you’ll hear lectures and participate in small groups using Zoom. Zoom is available on Mac, PC, Chromebook, and Android and iOS phones and tablets.

Q: What is a MyHighline username or ID?

Each student, staff, and faculty member at Highline receives an account to use Highline's technology resources. We call that a MyHighline account. A letter about getting started with this was sent to the address you used when you applied to come to Highline. If you don't have this letter, contact the ITS Help Desk at helpdesk@highline.edu or (206) 592-4357.

Q: What options are there for students who do not have access to technology at home?

A: There are a few options:

The Highline Bookstore has a limited number of computers available for rent for the quarter. See the information about the rental options.
Student email, Canvas, Zoom, and Panopto can be used with smartphones like iPhones and Android phones. Download the apps from the mobile tools page in this course.
The college has a limited number of Chromebook computers for check out. Request your computer by contacting ITS.

Q: I have a computer, but I don’t have an internet connection. What do I do?

A: There are a few options:

Student email, Canvas, Zoom, and Panopto can be used with smartphones like iPhones and Android phones. Download the apps from the mobile tools web page in this course.
Check in with these free and low cost internet options.
The college has a very limited number of hot spots (like a cellular connection, but for internet) for check out. Request one by contacting ITS.

Q: I’m not good at technology. How is this going to work for me?

A: Highline has prepared some resources to help:

Register here for a free BSTEC 99 course that covers the basics of using Canvas and Zoom for classes. An online course to learn to work online seems odd, but the teacher in this class can help.
This web site has many helpful how-to guides and videos for using Canvas and Zoom. You can access these any time during the quarter.
If you have a specific technical problem, contact the ITS Help Desk by emailing helpdesk@highline.edu.

Q: Who can I contact if I have specific technology questions or have issues with my password?

A: Contact the Highline IT HelpDesk

Visit the ITS Website
Email the helpdesk (helpdesk@highline.edu)
Call us at 206-592-4357 (HELP)

Q: Where can I get a microphone or webcam?

A: First, check to see if your computer already has a cam or microphone built in. You can download Zoom and install it, then use the self-check tools it has. If not, most electronics stores and department store electronics sections will sell them as well.