Who do I call about Zoom, VPN, headset/microphone, etc.?

A Zoom Pro License?

We are assigning Zoom Pro licenses to anyone who needs one. Contact the Help Desk at helpdesk@highline.edu. 

VPN Access?

All full time faculty and staff have permission to use the VPN. You can download the software and connect by following these instructions Links to an external site.. Remember, though, you don't need the VPN to access Canvas, Zoom, or Email. 

Questions? Contact the Help Desk at helpdesk@highline.edu.

A headset or microphone?

Contact Michelle Donaldson, mdonaldson@highline.edu. 

Learning how to use Canvas, Panopto, or Zoom? 

Check out the Canvas Orientation and User Guide! If you haven't already started the orientation, sign up online.

The Instructional Design team will be holding drop-in CanvAssistance help sessions Links to an external site. throughout the break. 

Better tech for working from home, e.g., laptop, better Internet

Complete or update your responses to the tech survey Links to an external site., and email helpdesk@highline.edu to let them know you just completed it or have updated it.