Who you gonna call?

If the online searches didn't satisfy, there are multiple points of contact for help with Canvas at Highline. If you're not sure who to talk to first, try these tips:

  • Help Desk - For technical problems, like errors, missing courses, or password problems - helpdesk@highline.edu, or (206) 592-4357.

  • Educational Technology - To learn about effective pedagogy for online teaching, questions about teaching with Canvas, or how to use different features - id@highline.edu, or (206) 592-3969.

Make the best choice you can. Whoever answers your email or call will make sure it gets to the correct place.

Please use the above/group email addresses for contacting us. When you email the group, it goes to a number of people who can help, and the first available person can respond. If you email an individual, your response may get delayed if that person is away or busy. 

Technical Issues

If you are experiencing a problem/error with Canvas, the best way to report it is from the specific place in Canvas where the problem is occurring. In addition to your description of the problem, Canvas will record useful system information, which will help the technical support staff solve the problem. To request Help within Canvas:

  1. Click on "Help" in the bottom left corner of the screen. 
  2. Click on "Report a Problem."
  3. Fill out the information requested and send it in.

Help Menu (detailed description after image)

Even More Help Using Canvas

CanvAssistance

CanvAssistance is a weekly drop-in session where you can get one-on-one consulting time with one of the Instructional Design Faculty-in-Residence. No appointment is necessary; drop in, and bring your questions. The schedule varies from week to week, so check online for specifics. Links to an external site.

Highline Canvas Users Facebook Group

Another online channel to search for help and ideas is the Highline Canvas Users Facebook Group Links to an external site.. Join/Like the page to get the latest updates. 

Emailing Educational Technology

You can always email us at id@highline.edu. We can work the question over email, or set up an appointment for online or face-to-face consulting.